As part of our Slack + Salesforce integration, you can include custom messages to send along with Slack notifications. Formatting these messages helps to add clarity and context.
Use these tips to format your Slack messages:
Text
| Formatting | Description | Example |
| Bold | Surround your text with asterisks (*) | *example* |
| Italicize | Surround your text with underscores (_) | _example_ |
| Strikethrough text | Surround your text with tildes (~) | ~ |
| A single-word or single-line code | Surround your text with a single backtick (`) | `inline code block` |
| Code block | Surround your text with three backticks (```) | ```inline code block``` |
Links
Slack hyperlinks URLs without any additional formatting. However, to display a link text instead of the URL:
Type an open angle bracket (<), the URL link, a pipe character (|), the link text and a closing angle bracket (>).
Example: <https://www.goldcast.io/ | Link Text>
New lines
To add a new line to your custom message, just press the return (enter) key.
Note: You can enter only a single new line. Two or more consecutive new lines are not supported.
Emoji
Yes, you can include emojis in your custom message. Just surround the emoji's name in colons (:).
Example - :thumbs-up:
Mentions and notifications
- To mention a user: Type an open angle bracket, the at symbol (@), the user’s slack member ID, and a closing angle bracket. <@U05GVVXN2GB>
- To notify everyone in the workspace via the #general channel: Type an open angle bracket, an exclamation point (!), “everyone,” and a closing angle bracket. <!everyone>
- To notify active members in a specific channel: Type an open angle bracket, an exclamation point (!), “here,” and a closing angle bracket. <!here>
- To notify all members of a user group: Type an open angle bracket, an exclamation point (!), type in “subteam,” a caret symbol (^), the user group ID, and a closing angle bracket. <!subteam^abcde12345>
To find a user’s Slack member ID
- Select the user’s Slack profile
- Click the three dots icon and click copy member ID.
To find a user group ID
- Open Slack in your web browser.
- Select People & User Groups from the left-hand menu.
- In the People window, select the User Groups tab.
- Select the user group you want to mention.
- In the web page URL, copy the alphanumeric ID that follows /user_groups/. This is the user group ID.